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Warehouse Job in Rapid City, South Dakota : SD

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Warehouse And Customer Service Representative

Hillyard, Inc.Logo
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Hillyard, Inc.
Customer Service
Rapid City
South Dakota
click here to apply

Warehouse And Customer Service Representative Job Description

Position Summary:

The Warehouse and Customer Service representative will handle all warehouse and customer service responsibilities for the Rapid City, SD location. Duties will include, but not be limited to, handling incoming and outgoing freight according to company policies, process daily orders, operate order pickers and forklift, material shipping with FedEx & UPS.   There will be some local delivery included.

Customer Service Representative duties will include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers.

 Essential Functions for Warehouse:

  • Move incoming and outgoing freight
  • Operate forklift and order picker
  • Ship materials with FedEx and UPS
  • Report all accidents immediately to management
  • Assist with loading and unloading merchandise
  • Maintain cleanliness of truck

Essential Functions for Customer Service

  • Answer phone calls
  • Enter customer orders into SAP
  • Assist walk-in customers with questions, pull orders and handle cash payments
  • Assist Account Managers with customer inquiries, bids and quotes
  • Assist customers with price quotes, questions and problems
  • Review open orders
  • Reply to emails


  • Strong written and verbal communication
  • Detail oriented
  • Ability to set priorities and work independently
  • Ability to multi-task
  • Demonstrate excellent professional, organizational, and communication skills
  • Proven ability to work in a very fast paced work environment and able to work independently and with little direction


  • High School diploma or GED required
  • Prior customer service experience preferred
  • SAP experience preferred

 Physical Demands:

The Warehouse Personnel's physical job demands include maximum constant lift of 58 lbs from floor to 53 inches; maximum frequent lift of 27 lbs from floor to 75 inches; maximum occasional lift of 45 lbs from floor to 72 inches; maximum constant carry of 58 lbs for 5 ft; maximum frequent horizontal push/pull force of 50 lbs at 30 inch height for 20 ft; maximum occasional vertical push force downward of 20 lbs; maximum occasional horizontal and vertical push/pull force of 90 lbs at 26 inch height; frequent climb of 18 inches; constant forward reach of 36 inches; constant lateral reach of 24 inches; frequent reach overhead to height of 75 inches; constant bend; occasional neck extension; frequent neck flexion; frequent neck rotation; occasional fine motor coordination; frequent hand coordination; constant balance; occasional manipulating drums; occasional sitting; constant standing; and constant walking.  PDC Level:  VERY HEAVY

EEO Employer W/M/Vet/Disabled 

Rapid City Warehouse Job

Warehouse And Customer Service Representative Job Requirements

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